It is important to us that you are happy with your purchase. All items are inspected for obvious faults/damage before dispatch. If you should find a fault with the product you must advise us immediately and in writing. This can be by fax or by e-mail, but to be considered for any refund or replacement such written advise must be received by us within 7 days of you receiving the goods. Goods damaged in transit must be so noted on the courier's delivery form, if the items are accepted then there is no recourse if these item/s are later found to be damaged. Goods must be returned for any refund if the item(s) are damaged in transit or at any time prior to being received by you. All returns shall be packaged together with original packaging. No freight costs will be reimbursed unless the supply is as a result of an error on our part. Any refund will be made to the original credit card to which the order was charged or by cheque to the customer.
SECURITY AND PAYMENTS
Currently we will take your order and contact you regarding payment. We are in the process of adding a secure payment gateway.
SHIPPING AND INSURANCE
Within New Zealand we will arrange courier delivery, you will be invoiced the freight charges together with your purchase once the courier amount is known, due to the variable nature of orders. For International orders there will be a freight fee and handling fee incurred. This amount will be charged to your credit card and confirmed in the confirmation email you will receive after placing your order. No freight costs will be reimbursed. Delivery within New Zealand will require a signature for safe receipt of the goods. International orders will be sent using door to door delivery. In all cases, a signature is required on receipt of the delivery. Any apparent damage upon delivery must be noted on the consignment note. Failure to note such damage will render any claim against the supplier or the carrier void. Deliveries will be made ex Christchurch during any working days Monday to Friday inclusive. If an item is out of stock we will contact you before any amount is deducted from your credit card, allowing you to make a different purchase, if you so wish. Should we discover an item is out of stock after your card has been debited, we will arrange to credit your credit card. The Glass Rooms have insurance cover for all items sent by courier from the time it leaves our care until the order is received and signed for. Any international order placed under the value of $800.00 will be sent by post at your own risk as this will not be covered by our insurance.
The Glass Room respects your privacy and will treat your information as confidential. We will not supply information to any other companies. The only exceptions to the above will be when it is deemed necessary to supply the information to a third party who is acting as an agent for The Glass Room and the information given is considered a requirement for them to carry out their service, e.g. Couriers, banks etc. The only other time information will be supplied is if we are requested to provide the information for any government-based agency.
Be assured that your details will be kept secure and no other party will harass you for business as a result of obtaining your details directly from us.